Returns
If you’ve changed your mind or simply your Cateye product just isn’t right for you, you can return to us within 30 days of receipt.
Whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of the goods. Therefore, please ensure you do not damage the items (or the packaging) and, if you wish to return anything that it reaches us in perfect condition. Where an item has a hangtags attached, it must still be attached upon return via our portal UK only.
Where can I track the status of my return
You will receive an email when your return has been refunded, please keep a record of your returns tracking number and you can track your return.
What is your refund Policy
Credit / debit card
If you paid by credit or debit card, we’ll refund the same card originally used to place and pay for the order.
PayPal
If you paid online using PayPal we will process your refund to your PayPal account.
All refunds will be processed within 14 days of your item being returned.
Where Should I Send My Returns
If you are wanting to return an item, please visit our portal and will accept your return if within 30 days of purchase.
Can I exchange an item
Yes please visit our portal if order within 30days of receipt.
Can I return items I purchased in the Sale
Items purchased in the Sale can be returned within 30 days of purchase
How can I return my order
If you are wanting to return an item, please visit our portal and will accept your return if within 30 days of purchase.
What Is Your Returns Policy
If you’ve changed your mind or simply your Leatt product just isn’t right for you, you can return to us within 30 days of receipt. Please note we don't offer free returns they must be covered at your own cost.
You will naturally wish to inspect the products you order and try them on for size. However, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of the goods. Therefore, please ensure you do not damage the items (or the packaging) and, if you wish to return anything that it reaches us in perfect condition. Where an item has a hang tag attached, it must still be attached upon return. Please visit our returns portal
Where you have failed to take reasonable care of the goods, whilst in your possession or when returning them or if you have returned your purchase after 30 days (except for faulty goods) we reserve the right not to offer you a refund in full. We may instead return your purchase to you. We do not accept back worn, used, altered or damaged items. We may not be able to issue you a refund if the value of an item is diminished by something you have done for example.
Worn
Hygiene reasons
Marks/Makeup
Lotions
The goods are your responsibility until they reach our warehouse, so make sure they’re packed up properly and you keep your proof of postage. Altura cannot accept responsibility for returned parcels which are not delivered to us. Only items purchased at www.altura.co.uk can be returned. Products purchased at another Altura authorised retailer can only be returned to the original point of purchase.
My item has developed a fault - what should I do
In the unlikely event your purchase develops a problem we’re here to help. All Leatt items come with a 1-year warranty against manufacturing defects; if your product has developed a fault all you need to do is return it to us with your returns form and let us know the problem.
Any purchases not made at (site address) can only be returned to the original point of purchase. If you purchased from us direct, please use link HERE.
Once we have it back, we will take a look at the issue and if it is found to be faulty, we will arrange to refund you or send a replacement if available.
What happens if I don't like my items, or they don't fit
No problem. Just send the item back to us and we will give you a full refund.
How long does it take to process my return
From the day we receive your return to our warehouse, it can take up to 7 business for your refund to be processed. All returns are subject to our routine inspection. We will send you an email as soon as we've processed your refund. Please be aware that products that have not be returned in resalable condition will not be refunded and returned to you.
How do I prepare my return
To prepare your return, pack the unwanted items and simply visit our returns portal