Warranty Policy
LEATT WARRANTY
We take great pride in supporting our Leatt warranty. Warranty is not only part of our customer satisfaction program but also of great importance for our product development team and our manufacturing to improve function and quality. Warranty claims are inspected by our product team to improve our products and ultimately enhance rider satisfaction.
WHAT IS COVERED
All Leatt products are covered by Leatt warranty. Our products are warranted against material, manufacturing, or/and workmanship defects.
WHAT IS NOT COVERED
Our products are used in demanding conditions by riders around the world and life is not forever, not for the gear or the rider. Normal wear is not part of Leatt warranty but part of enjoying riding.
Leatt warranty does not cover normal wear and tear, cuts, rips, tears, burns, accidents/crashes, fading of high-viz colours, improper wash/care, modified/altered products, or any use that the products were not intended for.
Leatt warranty is not transferable but for the original owner.
WARRANTY PERIOD
All Leatt products have a minimum 1-year Leatt warranty from the date of purchase.
MAINTENANCE AND OBSOLESCENCE
Please follow the product care instructions. This is key for the function and longevity of the product. Basics things like following the washing instruction is a great start.
For maximum performance, Leatt products must be inspected before each use. Stop using the product if it shows signs of damage or wear, has torn seams or holes, or if the protectors show damage. If you are unsure, please return the product to the seller for inspection or replace it. Do not make any modifications to the product. Doing so may compromise the effectiveness and safety of your Leatt product.
HOW TO CLAIM
Please always warranty claim at your point of purchase. Our dealers and online retailers around the world are great Leatt ambassadors and will help.
Ensure you have your purchasing receipt ready, we try hard for environmental reasons to not send products around the globe if not necessary, so please be prepared to supply pictures if asked.
HOW LONG DOES IT TAKE
Minor warranty claims are swiftly solved by our global network of Leatt dealers and distributors in a few days.
For warranty questions forwarded to Leatt, please allow up to 5 working days for us to evaluate a claim.
WARRANTY CONTACT
If you purchased a Leatt product directly from mtb.leatt.uk and are within the UK, please fill out the FORM to initiate a warranty claim.
If you are outside of the UK, please email info@leatt.com.
If you purchased a Leatt product from a dealer, please contact your dealer
Leatt® expressly disclaims all other warranties, express or implied, including the warranties of merchantability and fitness for a particular purpose.
My Item Has Developed a Fault, What Should I Do
In the unlikely event your purchase develops a problem Leatt are here to help. Please note we can only handle warranty claims for items purchased from mtb.leatt.uk. Should you have an issue with a product you have purchased from a retailer, please return the item back to them and they will handle your warranty claim. All Leatt items come with a 1 -year warranty against manufacturing defects, if your product has developed a fault all you need to do is complete this returns form and let us know the problem. Once we have it back, we will take a look at the issue and if it is found to be faulty, we will arrange to replace or refund you.